Review capability and availability before committing service or creating a work order.
Offers that need reassignment because the provider response window elapsed.
Review complaints attributed to transferred providers without exposing internal resolution notes to providers.
Record the customer's request and policy acceptance before internal review. Submission does not create a work order or charge.
Add the truck now to avoid reentering it at the work order.
Operational, financial and quality status for active work.
Verify decoded details against the truck before saving.
Record what the technician confirmed during diagnosis. This keeps the original customer complaint unchanged.
Closeout requires every concern to be verified, repair verification recorded, required authorizations satisfied, and all timers stopped.
Owner financial snapshot.
Review provider payout requests and move them through the payment lifecycle.
Outstanding amounts caused by reversed customer payments after provider funds were no longer available. Waivers require an audit reason.
Assign a technician to a work order. Current assignments appear beside each order.
Your signed-in identity will be used for assignments. Enter the name shown on the Dispatch board.
Loading…
Select History for a provider.
Use the exact user ID (subject) from the identity provider. This grants the selected customer access to their own requests.
Vehicles recorded for this workspace.
Current part balances in this workspace.
Loading license health…
Invoice totals and parts costs for the selected period. Dates use your local time zone.
Profile changes require Owner/Admin approval and do not rewrite historical work records.
Request changes
Visible to authorized Owner/Admin users.
Request a documented correction without rewriting the original historical record.
Submit correction request
Approved corrections are recorded as amendments. Original historical records remain unchanged.